RETURNS AND EXCHANGES:
We do not accept returns or exchanges on carburetors, electrical parts or needles. We do not refund parts that have been used.
We accept returns within 15 days from purchase date. The parts must be in new condition and not used. If the parts were used or any of these conditions are not met we will not return any portion of the purchase price. If the part was a special order item no refund will be made. Email authorization must be obtained prior to the return or no refund will be given. If package has been damaged no refund can be made. There will be no refund of the original shipping fee, which will be deducted from the refund or request for an exchange. Carburetors, needle jets and needles are not refundable.
TO ENSURE A TROUBLE FREE RETURN PLEASE FOLLOW THESE STEPS SO WE CAN REFUND THE CORRECT ACCOUNT:
When returning the item be sure to include:
1) a copy of the packing slip.
2)Email us for authorization to return or exchange. Send a copy of the email that authorized the return or exchange- We do this to make sure the correct account is credited. Emails that have a blank subject or very generic subjects like "my order", "question", "need help" and "hi" are filtered out as spam and are deleted.
Send to:
Jets R Us
Returns
P.O. Box 512
Marshfield, MO 65706-9998
3) Please follow the listed steps so we will be able to credit your account.
4) DO NOT pack the return parts in a standard letter envelope. The post office will tear up the package in the mail and the parts will fall out, no refund can be given then. Wrap the jets very well and/or re-use the package we sent to avoid a loss of contents.
5)Do not return via UPS, they will not deliver to a P.O. Box.